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London Heathrow (LHR)

Airport Basics

About London

London is the capital of and largest city in England and the United Kingdom, with the largest municipal population in the European Union. Standing on the River Thames in the south-east of England, at the head of its 50-mile (80 km) estuary leading to the North Sea, London has been a major settlement for two millennia.

Country: England
Currency: Pound sterling (GBP; £)
ISD Code: +44-20
Language Spoken: English
Best Season: March to May

Sights of London

Big Ben
Tower of London
Coca-Cola London Eye
Buckingham Palace
Tower Bridge

Know Your Airport

London Heathrow Airport is the 5th busiest airport in the world with 4 terminals lying 23km away from Central London. The airport is quite large, well connected with shuttle trains and can easily accommodate a large mob.

There you will find the 4 terminals as:

T2 or Terminal 2 – It is a new terminal and utilizes all the Star Alliance airlines and many others with its satellite building.
T3 or Terminal 3 – This terminal utilizes the mostly long-haul flights like Oneworld Alliance.
T4 or Terminal 4 – It utilizes the SkyTeam alliance.
T5 or Terminal 5 – It is a new age building that utilizes flights from airlines like Iberia, British Airways and other partner airlines. Its main building has a Concourse A with two satellite building B & C which can be easily accessed by an underground people mover.

T2 & T3 are nearby to each other but other terminals are far-off located and can be connected via following modes

ATM Services

Terminal 2 

  • Check-in, Level 5
  • Departures
  • Arrivals, Level 1 (Passenger Area)
  • Arrivals, Level 1 (Public Area)

Terminal 3 

  • Check-in, Level 1
  • Departures Lounge, Level 1
  • Arrivals, Ground Floor (Passenger Area)
  • Arrivals, Ground Floor (Public Area)

Terminal 4

  • Check-in, Level 2
  • Arrivals, Ground Floor (Passenger Area)
  • Departures, Level 2
  • Arrivals, Ground Floor (Public Area)

Terminal 5

  • Check-in, Level 3
  • Departures Lounge, Level 3
  • Departures Lounge, Level 2
  • Arrivals, Ground Floor (Passenger Area)
  • Arrivals, Ground Floor (Public Area)

Terminal 5C

Departures

Baggage Wrapping Counter

Terminal 2 

Departures, Main Concourse  Zone C

Terminal 3 

  • Departures, Main Concourse  Zone C
  • Departures, Main Concourse Zone F

Terminal 4

Departures, Main Concourse  Zone E

Terminal 5 

Departures, Main Concourse Zone G

Food and Snacks

Terminal 2

Ca'puccino

After Security

Caffè Nero

After Security

Caviar House & Prunier Seafood Bar

After Security

Costa

Before Security

EAT

After Security

Heston’s The Perfectionists’ Cafe

 After Security

La Salle

After Security

Leon

After Security

London's Pride by Fuller's

After Security

YO!

After Security, Departures, Level 5

Wondertree

After Security, Departures, Level 5

The Perfectionists' Cafe

After Security, Departures, Level 5

The Gorgeous Kitchen

After Security, Departures, Level 5

Terminal 3

Caviar House & Prunier Seafood Bar


After Security

Costa

Before Security

EAT

After Security

Giraffe Stop

Arrivals

Spuntino

After Security

Oriel Grande Brasserie

After Security

YO!

After Security, Departures, Level 1

The Curator

After Security, Departures, Level 1

Terminal 4

Carluccio'y


After Security

Caviar House & Prunier Seafood Bar

After Security

Comptoir Libanais

After Security

Costa

After Security & Arrivals 

Oriel Grande Brasserie

Before Security

Terminal 5

Carluccio'y


Before Security

Caviar House & Prunier Seafood Bar

After Security

Costa

Arrivals

Fortnum & Mason Bar

After Security

Giraffe

After Security

Giraffe Stop

Arrivals

Gordon Ramsay Plane Food

After Security

Huxleys Restaurant & Bar

After Security

Itsu

After Security

Pilots Bar & Kitchen

After Security

Wagamama

After Security, Departures, Level 3

Forex Counter
Layover Relax

Showers

Terminal 2

  • After Security, Departures
  • Before Security, Arrivals 

Terminal 3

  • After Security, Departures
  • Before Security, Arrivals 
  • Before Security, Near Check-in Area 

Terminal 4

  • After Security, Departures
  • Before Security, Arrivals 

Terminal 5

After Security, Departures

Spa

Terminal 5

Before Security, Arrivals, Ground Level

Lounges

Terminal 3

No.1 Lounges

After Security

Plaza Premium Arrivals Lounge

After Immigration and Customs, Public Arrivals Area Exit, Next to the Bus Stop

Regus Express Business Lounge

South Wing

Terminal 2

Plaza Premium Arrivals Lounge

The Queen's Terminal, Level 1, Next to the United Arrivals Lounge in the Arrivals Hall

Terminal 4

Plaza Premium Arrivals Lounge

Arrivals Area

Terminal 5A

Plaza Premium Lounge

After Security, Level 2, Next to Gate A7

Medical Services

Pharmacy

  • All Terminals, After Security
  • All Terminals, Before Security
Shopping

Terminal 2

BOSS

After Security

Boots

After Security

Bottega Veneta

After Security

Bulgari

After Security

Burberry

After Security

Case

After Security

Caviar House & Prunier

After Security

Dixons Travel

After Security

Terminal 3

Chanel

After Security

Accessorize

After Security

Bulgari

After Security

Burberry

After Security

Cartier

After Security

Cath Kidston

After Security

Caviar House & Prunier

After Security

Dixons Travel

After Security

Terminal 4

APM Monaco

After Security

Bally

After Security

Bulgari

After Security

Bottega Veneta

After Security

Burberry

After Security

Cath Kidston

After Security

Cartier

After Security

Cath Kidston

After Security

Caviar House & Prunier

After Security

Dixons Travel

After Security

Terminal 5

Chanel

After Security

Armani Collezioni

After Security

Be Relax Spa & Lounge

After Security

Bradley Smith Hair Express Bar

Arrivals

Chloé

After Security

Collection

After Security

Burberry

After Security

Dior

After Security

Bulgari

After Security

Cartier

After Security

Cath Kidston

After Security

Dixons Travel

After Security

Caviar House & Prunier

After Security

Smoking

Terminal 4 

After Security, International Departures Lounge

Terminal Building

Outside the Terminal Building in Designated Smoking Areas

Telephone Booth

Flight cancellations are frequently noted all around the world and it’s happening more often since the global air traffic is increasing. Burden of such cancellations is bore by the passengers who are forced to book another flight by paying extra from their pockets.

Air travel services in India are slated for a significant increment in terms of volume of passenger traffic. The EU and Indian government introduced certain mandatory requirements to ensure that passengers who are either denied boarding or whose flights have been delayed or cancelled, are provided with certain facilities in order to compensate for any deficiency in service. These civil aviation requirements have been amended under wherein the compensation for such deficiencies have been enhanced.

Transportation

Train

Location :

  • Terminal 2 (T2)
  • Terminal 3 (T3)
  • Terminal 5 (T5)

In Case You are at Terminal 4, You can Take a Shuttle Bus Service Going Towards T2 & T3

Taxi

Outside Each Terminal

Airport Contact Detail
24 X 7 Customer care number
Contact No : 800-433-7300

Address : London, England

FAQ

My flight from London Heathrow is delayed. How to get compensation for delayed flight?

If your flight has got delayed, you should contact your respective airline and ask if you are eligible for compensation. All the airports in India and Europe follows DCGA CAR and EU 261/2004 regulations respectively. As per this regulation, you will get up to 600 Euros or 45,000 INR in compensation. To get the compensation for delayed flight, you should share your flight details with refundme.in and our team will analyse your flight details and send you all the information about your compensation.

My flight from London Heathrow is cancelled. How to get compensation for cancelled flight?

In case, your flight has got cancelled, the airline is liable to provide you an alternate flight or a full refund of your ticket. Additionally, under DCGA CAR and EU 261/2004 regulations, you are entitled to get compensation up to 600 Euros or 45,000 INR. In case, your flight has got cancelled, your airline will either schedule an alternative flight or give you the full refund of your ticket. If they couldn’t fulfil both the conditions, you must share your flight details with refundme.in and our team will help you get the compensation.

What to do if I have been denied to board my flight?

If you have been denied to board the flight, you can easily demand for the alternative arrangements and you can also claim for the compensation as per your eligibility.

What should I do in case of baggage lost?

Baggage lost or damaged can be really heart-breaking and in case, your baggage has been lost or damaged, you can easily claim for the compensation from the respective airlines. If you are unknown to the process, you can also contact refundme.in that will help you get your compensation.

Bad Weather at London Heathrow. My flight is delayed. Will I get the compensation?

Bad Weather is something natural not man-made so, with respect to weather conditions, no airline is responsible for the same. Hence, they are not liable to pay any compensation for your delayed flight.

My flight from London Heathrow is postponed. How to get remuneration for delayed flight?

If your flight has postponed, you should contact your particular airline and approach if you are qualified for remuneration. Every one of the airplane terminals in India and Europe pursues DCGA CAR and EU 261/2004 guidelines individually. According to this guideline, you will get up to 600 Euros or 45,000 INR in remuneration. To get the remuneration for deferred flight, you should share your flight subtleties with refundme.in and our group will examine your flight details and send all the data about your pay.

My flight from London Heathrow is cancelled. How to get remuneration for cancelled flight?

If your flight has dropped or cancelled, the carrier will give you an alternate flight or a full refund of your ticket. Furthermore, under DCGA CAR and EU 261/2004 guidelines, you are qualified to get remuneration as much as 600 Euros or 45,000 INR. If your flight has cancelled, your airline will either plan an elective flight or give you the full refund of your ticket. If they couldn’t satisfy both the conditions, you should share your flight subtleties with refundme.in and our team will enable you to get the pay.

What to do if I have been denied to load onto my flight?

If you have been denied to get onto the flight, you can directly ask for the alternative arrangements from the airline. What's more, you can likewise demand for the remuneration according to your eligibility.

What is best thing to be done if there is an occurrence of baggage lost?

Baggage lost can be extremely tragic and in case, your things has been lost or damaged, you can ask for the remuneration from the Airline. On the off chance that you are obscure to the procedure, you can likewise contact refundme.in that will enable you to get your pay.

Terrible Weather at London Heathrow. My flight is delayed. Will I get the remuneration?

Terrible Weather is something natural not man-made. No carrier is in charge of the equivalent. Consequently, they are not subjected to pay any pay for your delayed flight.