Claim Your Compensation

Your Flight Data

Why was your journey disrupted?
turkey-compensation

* Compensation amount is subject to the jurisdiction and the circumstances

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*25% success rate + GST/VAT

The SHY Regulation

Get Compensation Up to €600

In 2012, Turkey enforced its passenger rights called SHY Passenger regulation that defines the rights of passenger during travel and additional services they are entitled to get from the airline. In case of flight cancellation and denied boarding passengers are entitled to get compensation up to €600 (to be paid in Turkish Lira)

Air Passenger Rights in Turkey

The passenger rights of Turkey is almost similar to the European Passenger Rights Regulation that offers flight compensation to the passengers in case flight cancellation and denied boarding. In addition, the regulation also provide extra offerings to the passenger in the event of flight disruption.

Flight Compensation

Flight Delay & Cancellation Compensation

The regulation only provide compensation for the cancelled flight and denied boarding depending on the distance and time similar to EU261/2004. It should also be noted that compensation amount are set in EURO but to be paid in Turkish Lira.

Domestic FlightsUnder 2 hours50 EUROver 2 hours100 EUR
International Flights up to 1500kmUnder 2 hours125 EUROver 2 hours250 EUR
International Flights between 1500 and 3500kmUnder 3 hours200 EUROver 3 hours400 EUR
International Flights over 3500kmUnder 4 hours300 EUROver 4 hours600 EUR
Extra ordinary
Server Weather

Severe weather

strikes

Strikes

radar failure

Radar failure

Passengers are entitled to compensation whenever time irregularities are caused by circumstances that are the responsibility of the airline. If there are “Extraordinary Circumstances” outside of the airline’s control, the obligations of the airline are restricted.

Flight Disruption-Extra Offerings

food & drink

Food and drink

Passengers are entitled to food and drink in proportion to the waiting period.

Telephone Internet

Telephone & Internet

You are entitled to up to two phone calls, e-mails or faxes at the expense of the airline.

Accommodation Transport

Accommodation and Transport

If the waiting time requires an overnight stay, the airline must pay for your hotel.

Re-Routing Services


If a passenger missed connecting flight due to the flight delay, cancellation or denied boarding, then airline is liable to offer an alternative flight. If airline fails to provide an alternative flight or adequate replacement, passengers must ask for transportation services to their point of departure. In case, passengers do not use their flight ticket because of the disruption, the airline must reimburse the ticket amount.