No Win - No Fee
Air Passenger Regulation
Flight cancellations are frequently noted all around the world and it’s happening more often since the global air traffic is increasing. Burden of such cancellations is bore by the passengers who are forced to book another flight by paying extra from their pockets.
Air travel services in India are slated for a significant increment in terms of volume of passenger traffic. The government through the Director General of Civil Aviation (“DGCA”) had, in the past, introduced certain mandatory requirements to ensure that passengers who are either denied boarding or whose flights have been delayed or cancelled, are provided with certain facilities in order to compensate for any deficiency in service. These civil aviation requirements have been amended, effective August 1, 2016 (“CAR”), wherein the compensation for such deficiencies have been enhanced.
Reason for flight cancellation Airlines look to cancel the flights that are lightly booked. Due to the lack of passengers, airlines try to cancel the flight to prevent them from incurring any losses. With such cancelled flights, passengers are eligible for compensation.
Sometimes flight cancellations take place because of bad weather, natural disaster or any other political disturbance. In such cases, flight bookings need not get compensated by the airlines.
On the basis of the time when cancellation of a flight is notified to the passengers, the airlines shall be required to compensate passengers in the following manner:
|Time of notification of cancellation||Compensation|
|2 weeks prior to the scheduled departure of flight.||Alternate flight or refund; as acceptable by the passenger.|
|Less than 2 weeks before but upto 24 hours of departure||Alternate flight allowing departure within 2 hours of booked scheduled time of departure|
Failure by any airline to inform passengers in accordance with the above shall render the airline liable to refund the entire cost of the air ticket along with the following compensation:
|1 hour||₹5,000.00 or booked one-way basic fare plus airline fuel charge, whichever is less|
|2 hour||₹7,500.00 or booked one-way basic fare plus airline fuel charge, whichever is less|
|More than 2 hours||₹10,000.00 or booked one-way basic fare plus airline fuel charge, whichever is less.|
* Block time means the total time from the moment an aircraft first moves for the purpose of taking off until the moment it finally comes to rest at the end of the flight.
In addition to the above, Airlines have a responsibility to provide additional facilities to passengers who have reported for their original flight and whilst they are waiting for the alternate flight. The facilities are specified below:
a. Meals and refreshments in accordance to the waiting time, free of charge.
b. Hotel accommodation and related transfers when necessary, free of charge.