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Denied Boarding means a refusal to carry a passenger or passenger holding confirmed ticket on a flight although he/she has presented himself/herself for boarding within the time specified by the airline, except where there are reasonable grounds to refuse carriage such as reasons of health, safety or security, or inadequate travel documentation.
Many passengers in recent times have fallen prey to the overbooking, cancellations and flight delays with some major airlines and are denied boarding as the travelling date nears. As the number of such cases is increasing, refund.me India is determined to help flyers get their compensation for denied boarding.
Why passengers are denied boarding?
In order to prevent aircraft from flying with any unoccupied seats, airlines allow overbooking expecting booking cancellations in the coming days. However, as the cancellations do not take place as expected, the flyers with late bookings are denied boarding at the flying date and are eligible for compensation.
Are you eligible for compensation?
In case of denied boarding, you are eligible to claim compensation with following conditions:
- If you are holding confirmed ticket at the time of boarding.
- If you are present at the time of boarding as specified by the airline.
- If the cost of your ticket is less than the amount of compensation contained in CAR Section 3, Series M, Part IV, you will be entitled to an amount equivalent to the ticket cost in addition to refund of air ticket.
How airlines compensate?
Airlines in India are liable to refund the booking amount to the passengers who have been denied boarding
Airlines can compensate by informing the passengers about overbooking in advance and arrange an alternate flight to be departed within an hour of originally booked flight
Airlines can also ask passengers to voluntarily give away the seat in return of any other benefits mutually decided between both the parties.
How much you can claim?
As per DGCA Regulation
No alternate flight is arranged such that the alternate flight is scheduled to depart within one hour of the original flight schedule, then the airline is required to compensate the passengers in the following manner:
|Situation||Amount of Compensation|
|If alternate flight is scheduled to depart within the 24 hours of the scheduled departure.||An amount equal to 200% of booked one-way basic fare plus airline fuel charge, subject to maximum of ₹10,000.00|
|If alternate flight is scheduled to depart more than 24 hours of the booked scheduled departure||An amount equal to 400% of booked one-way basic fare plus airline fuel charge, subject to maximum of ₹20,000.00|
|In case passenger does not opt for alternate flight.||A refund of full value of ticket and compensation equal to 400% of booked one-way basic fare plus airline fuel charge, subject to maximum of ₹20,000.00|