Claim Your Compensation

Your Flight Data

Why was your journey disrupted?
canada-compensation

* Compensation amount is subject to the jurisdiction and the circumstances

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Canada Regulation for Flight Delay & Cancellation Compensation

Get Compensation Up to 2,400 Canadian Dollars

In December 2019, the Canadian Air Passenger Protection Regulation came into existence with the same mission to protect passengers from travel losses. The regulation is the combination of passenger rights and exclusive services that allow travellers to get compensation amount up to 2,400 canadian dollars.

Air Passenger Rights in Canada

The regulation cover the compensation of flight delay, flight cancellation and denied boarding. The compensation amount varies on the basis of different scenarios. It is essential to note that the airlines that carries more than 2 million passengers/year is obliged to pay highest amount, whereas the small airlines that carries less than 2 million passengers/year will have to pay lower compensation.

Following are the details as per Small and Large Airline:

Flight Delays and Cancellations Small Airline Large Airline
3-6 hours delay upon arrival125 CAD400 CAD
6-9 hours delay upon arrival250 CAD700 CAD
9+ hours delay upon arrival500 CAD1,000 CAD
Denied Boarding
0-6 hours delay upon arrival900 CAD900 CAD
6-9 hours delay upon arrival1,800 CAD1,800 CAD
9+ hours delay upon arrival2,400 CAD2,400 CAD

Air passenger rights varies from country to country. In India, the rights cover compensation for flight delay, cancellation, denied boarding, and baggage lost or damage. However, passengers who frequently travel to different countries often feel protected under the regulations.

Baggage Loss/ Damage/ Delay

In case your baggage is damaged or missing, you must contact the airline and submit a written claim within seven days in case of damaged baggage, whereas 21 days for the lost baggage.

Whatever the case may be, you may file a claim for the incurred expenses up to $2,300.

Extra ordinary
Server Weather

Severe weather

strikes

Strikes

radar failure

Radar failure

Passengers are entitled to compensation whenever time irregularities are caused by circumstances that are the responsibility of the airline. If there are “Extraordinary Circumstances” outside of the airline’s control, the obligations of the airline are restricted.

Flight Disruption-Extra Offerings

food & drink

Food and drink

Passengers are entitled to food and drink in proportion to the waiting period.

Telephone Internet

Telephone & Internet

You are entitled to up to two phone calls, e-mails or faxes at the expense of the airline.

Accommodation Transport

Accommodation and Transport

If the waiting time requires an overnight stay, the airline must pay for your hotel.

Clear Communication


Airlines are required to communicate clearly to the passengers about:

  • The policies of delay, cancellations, denied boarding, and baggage issues

  • The reason of flight disruption

  • Regular updates during flight delays

  • Proper communication to the person with disabilities.