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In December 2019, the Canadian Air Passenger Protection Regulation came into existence with the same mission to protect passengers from travel losses. The regulation is the combination of passenger rights and exclusive services that allow travellers to get compensation amount up to 2,400 canadian dollars.
The regulation cover the compensation of flight delay, flight cancellation and denied boarding. The compensation amount varies on the basis of different scenarios. It is essential to note that the airlines that carries more than 2 million passengers/year is obliged to pay highest amount, whereas the small airlines that carries less than 2 million passengers/year will have to pay lower compensation.
Following are the details as per Small and Large Airline:
| Flight Delays and Cancellations | Small Airline | Large Airline |
|---|---|---|
| 3-6 hours delay upon arrival | 125 CAD | 400 CAD |
| 6-9 hours delay upon arrival | 250 CAD | 700 CAD |
| 9+ hours delay upon arrival | 500 CAD | 1,000 CAD |
| Denied Boarding | ||
| 0-6 hours delay upon arrival | 900 CAD | 900 CAD |
| 6-9 hours delay upon arrival | 1,800 CAD | 1,800 CAD |
| 9+ hours delay upon arrival | 2,400 CAD | 2,400 CAD |
Air passenger rights varies from country to country. In India, the rights cover compensation for flight delay, cancellation, denied boarding, and baggage lost or damage. However, passengers who frequently travel to different countries often feel protected under the regulations.
Baggage Loss/ Damage/ Delay
In case your baggage is damaged or missing, you must contact the airline and submit a written claim within seven days in case of damaged baggage, whereas 21 days for the lost baggage.
Whatever the case may be, you may file a claim for the incurred expenses up to $2,300.
Severe weather
Strikes
Radar failure
Passengers are entitled to compensation whenever time irregularities are caused by circumstances that are the responsibility of the airline. If there are “Extraordinary Circumstances” outside of the airline’s control, the obligations of the airline are restricted.
Passengers are entitled to food and drink in proportion to the waiting period.
You are entitled to up to two phone calls, e-mails or faxes at the expense of the airline.
If the waiting time requires an overnight stay, the airline must pay for your hotel.
Clear Communication
Airlines are required to communicate clearly to the passengers about:
The policies of delay, cancellations, denied boarding, and baggage issues
The reason of flight disruption
Regular updates during flight delays
Proper communication to the person with disabilities.
