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Kenya Airways Ltd.. (KQ)

Baggage Rule (D)

The maximum weight of each piece of baggage shall not exceed 32kgs (70Ibs) and total dimensions shall not exceed 158cms (62 inches) (L+W+H).

Source: https://www.kenya-airways.com/prepare-for-travel/baggage-information/baggage-allowance/en/

Baggage Rule (I)

The maximum weight of each piece of baggage shall not exceed 32kgs (70Ibs) and total dimensions shall not exceed 158cms (62 inches) (L+W+H).

Source: https://www.kenya-airways.com/prepare-for-travel/baggage-information/baggage-allowance/en/

Restricted Items (D)

For the safety of our passengers and aircraft, passengers are prohibited from carrying the following items in either checked or hand baggage:

  • Explosives, munitions, fireworks, and flares
  • Security-type cases/boxes incorporating goods such as lithium batteries or pyrotechnics
  • Compressed gases (flammable, non-flammable, or poisonous) such as butane, propane, aqualung cylinders, lighter fuels, or refills
  • Oxidizing substances such as bleaching powder and peroxides
  • Flammable liquids such as paints and adhesives
  • Disabling devices such as mace or pepper sprays, with irritant properties
  • Poisons such as arsenic, cyanides, or insecticides
  • Radioactive materials
  • Corrosive materials such as mercury (which may be contained in thermometers or blood pressure gauges,) acids, alkalis, and wet cell batteries
  • Any other substances which, during a flight, present a danger not covered above, such as magnetized, offensive, or irritating materials
  • Lighters

Source: https://www.kenya-airways.com/prepare-for-travel/baggage-information/baggage-restriction/en/

Restricted Items (I)

For the safety of our passengers and aircraft, passengers are prohibited from carrying the following items in either checked or hand baggage:

  • Explosives, munitions, fireworks, and flares
  • Security-type cases/boxes incorporating goods such as lithium batteries or pyrotechnics
  • Compressed gases (flammable, non-flammable, or poisonous) such as butane, propane, aqualung cylinders, lighter fuels, or refills
  • Oxidizing substances such as bleaching powder and peroxides
  • Flammable liquids such as paints and adhesives
  • Disabling devices such as mace or pepper sprays, with irritant properties
  • Poisons such as arsenic, cyanides, or insecticides
  • Radioactive materials
  • Corrosive materials such as mercury (which may be contained in thermometers or blood pressure gauges,) acids, alkalis, and wet cell batteries
  • Any other substances which, during a flight, present a danger not covered above, such as magnetized, offensive, or irritating materials
  • Lighters

Source: https://www.kenya-airways.com/prepare-for-travel/baggage-information/baggage-restriction/en/

Cancellation Policy (D)
Cancellation Policy (I)
Kenya Airways Ltd. KQ 2456 Flight Status
Airline Code Airline Name Daily Avg Flights
KQ
Airline Contact Detail
24 X 7 Customer care number
Contact No :

Address :

Jomo Kenyatta International Airport,
PO Box 19002-00501, Airport Road,
Embakasi, Nairobi, Kenya

FAQ

My flight from Kenya Airways Ltd. is cancelled at the last minute. What to do?

Ask to provide you either an alternate flight or check for the compensation eligibility for the flight. You can also contact refundme.in to find out the compensation amount you are entitled to get.

My flight is delayed. What are my passenger rights?

If your flight has got delayed, please check for the compensation eligibility from the airline. You can also demand accommodation and food vouchers as per the Passenger Charter Act. Contact refundme.in for any assistance.

Will I get compensation for delayed or cancelled flight?

Of course yes. You can share your flight details here and our team will examine your flight details and inform you about the compensation that you are entitled to get.

What is the weight limit for flight?

It depends on multiple factors like – type of ticket, destination, domestic vs international. You are suggested to check the official website of to know the exact limit. You can also contact refundme.in for further assistance.

My flight from Kenya Airways Ltd. is cancelled at last minute. What to do?

Ask to give you either a substitute flight or check for the remuneration qualification for the flight. You can likewise contact refundme.in to discover the remuneration sum you are qualified to get.

My flight is delayed. What are my passenger rights?

If your flight has postponed, check for the compensation qualification from the airline. You can likewise request hotel and food vouchers according to the Passenger Charter Act. Contact refundme.in for any help.

Will I get compensation for delayed or cancelled flight?

Obviously yes. You can share your flight subtleties here and our team will look at your flight subtleties and advise you about the compensation that you are qualified to get.

What is the weight limit for flight?

It relies upon different variables like – sort of ticket, destination, domestic versus international. You are proposed to check the official site of to know the exact weight limit. You can likewise contact refundme.in for further assistance.