Singapore Airlines Limited (SQ)

Know more about your Airline

Class of travel Allowance
Suites and First Class 50kg
Business Class 40kg
Premium Economy Class 35kg
Economy Class  
Flexi 35kg
Standard 30kg
Lite 30kg

Source: https://www.singaporeair.com/en_UK/in/travel-info/baggage/checked-baggage/

Class of travel Allowance
Suites and First Class 50kg
Business Class 40kg
Premium Economy Class 35kg
Economy Class  
Flexi 35kg
Standard 30kg
Lite 30kg

Source: https://www.singaporeair.com/en_UK/in/travel-info/baggage/checked-baggage/

  • Knives (including hunting knives, swords, and pocket knives)
  • Scissors and any other sharp/bladed objects (e.g. ice-pick, nail clippers, embroidery, crocheting and knitting needles) considered illegal by local law
  • Weapons such as whips, nan-chakus, baton, or stun gun
  • Hand-cuffs
  • Sporting equipment such as baseball/cricket bats, golf clubs, hockey sticks, billiard cues
  • Devices with spillable batteries
  • Aerosols (hair sprays, perfumes, medicines containing alcohol) not exceeding 0.5 KG or 0.5 L per article and 2.0 KG or 2.0 L in total weight. Release valves on aerosols must be protected by a cap or other suitable means to prevent inadvertent release of the contents.
  • Electronic devices which cannot be switched off (e.g. Furby toys)
  • Toy guns that do not resemble weapons, such as plastic water guns
  • Any other items which are deemed security hazards by local law
  • Any other items that resemble or have similar functions to the above items

Source: https://www.singaporeair.com/en_UK/in/travel-info/baggage/baggage-restrictions/

  • Knives (including hunting knives, swords, and pocket knives)
  • Scissors and any other sharp/bladed objects (e.g. ice-pick, nail clippers, embroidery, crocheting and knitting needles) considered illegal by local law
  • Weapons such as whips, nan-chakus, baton, or stun gun
  • Hand-cuffs
  • Sporting equipment such as baseball/cricket bats, golf clubs, hockey sticks, billiard cues
  • Devices with spillable batteries
  • Aerosols (hair sprays, perfumes, medicines containing alcohol) not exceeding 0.5 KG or 0.5 L per article and 2.0 KG or 2.0 L in total weight. Release valves on aerosols must be protected by a cap or other suitable means to prevent inadvertent release of the contents.
  • Electronic devices which cannot be switched off (e.g. Furby toys)
  • Toy guns that do not resemble weapons, such as plastic water guns
  • Any other items which are deemed security hazards by local law
  • Any other items that resemble or have similar functions to the above items

Source: https://www.singaporeair.com/en_UK/in/travel-info/baggage/baggage-restrictions/

  If Carrier cancels, terminates, diverts or fails to operate a flight reasonably according to schedule, is unable to provide previously confirmed space, fails to stop at a Passenger’s stopover or destination point, or causes the Passenger to miss a connecting flight on which he holds a reservation, Carrier may, subject to the requirements of applicable laws and regulations,  elect one of the following options, with the agreement of the Passenger, either:

(1)    carry the Passenger as soon as it can on its scheduled service; or

(2)    re-route the Passenger to the destination indicated on the Ticket or applicable portion thereof by its own scheduled services or the scheduled services of another carrier, or by means of surface transportation. If the sum of the Fare, excess baggage charge and any applicable service charge for the revised routing is higher than the refund value of the Ticket or applicable portion thereof, Carrier shall require no additional Fare or charge from the Passenger, and shall refund the difference if the Fare and charges for the revised routing are lower; or

(3)    make a refund in accordance with the provisions of Article 11 Paragraph 3.

Source:https://www.singaporeair.com/en_UK/global_footer/conditions-carriage/

  If Carrier cancels, terminates, diverts or fails to operate a flight reasonably according to schedule, is unable to provide previously confirmed space, fails to stop at a Passenger’s stopover or destination point, or causes the Passenger to miss a connecting flight on which he holds a reservation, Carrier may, subject to the requirements of applicable laws and regulations,  elect one of the following options, with the agreement of the Passenger, either:

(1)    carry the Passenger as soon as it can on its scheduled service; or

(2)    re-route the Passenger to the destination indicated on the Ticket or applicable portion thereof by its own scheduled services or the scheduled services of another carrier, or by means of surface transportation. If the sum of the Fare, excess baggage charge and any applicable service charge for the revised routing is higher than the refund value of the Ticket or applicable portion thereof, Carrier shall require no additional Fare or charge from the Passenger, and shall refund the difference if the Fare and charges for the revised routing are lower; or

(3)    make a refund in accordance with the provisions of Article 11 Paragraph 3.

Source:https://www.singaporeair.com/en_UK/global_footer/conditions-carriage/

Airline Contact Detail

24 X 7 Customer care number
Contact No : +1 866 767 2247
Address :

2 Orchard Turn #04-05 ION
Orchard Singapore 238801
(Above Orchard MRT station), Singapore

Faq

Ask to provide you either an alternate flight or check for the compensation eligibility for the flight. You can also contact refundme.in to find out the compensation amount you are entitled to get.

If your flight has got delayed, please check for the compensation eligibility from the airline. You can also demand accommodation and food vouchers as per the Passenger Charter Act. Contact refundme.in for any assistance.

Of course yes. You can share your flight details here and our team will examine your flight details and inform you about the compensation that you are entitled to get.
It depends on multiple factors like – type of ticket, destination, domestic vs international. You are suggested to check the official website of to know the exact limit. You can also contact refundme.in for further assistance.
Ask to give you either a substitute flight or check for the remuneration qualification for the flight. You can likewise contact refundme.in to discover the remuneration sum you are qualified to get.
If your flight has postponed, check for the compensation qualification from the airline. You can likewise request hotel and food vouchers according to the Passenger Charter Act. Contact refundme.in for any help.
Obviously yes. You can share your flight subtleties here and our team will look at your flight subtleties and advise you about the compensation that you are qualified to get.
It relies upon different variables like – sort of ticket, destination, domestic versus international. You are proposed to check the official site of to know the exact weight limit. You can likewise contact refundme.in for further assistance.

Flight Cancellation

Air Passenger Regulation

Flight cancellations are frequently noted all around the world and it’s happening more often since the global air traffic is increasing. Burden of such cancellations is bore by the passengers who are forced to book another flight by paying extra from their pockets.

Air travel services in India are slated for a significant increment in terms of volume of passenger traffic. The government through the Director General of Civil Aviation (“DGCA”) had, in the past, introduced certain mandatory requirements to ensure that passengers who are either denied boarding or whose flights have been delayed or cancelled, are provided with certain facilities in order to compensate for any deficiency in service. These civil aviation requirements have been amended, effective August 1, 2016 (“CAR”), wherein the compensation for such deficiencies have been enhanced.