China Eastern Airlines (MU)

Phone :- +1-800-200-5118

Know more about your Airline

Each piece of your checked baggage for international (regional) flights shall not exceed 32 kg. For Northern America flights (except for Canada), the limit is extended to 45 kg. The sum of the length, width, and height of the baggage shall not exceed 203 cm.

It's important to note that there are separate fees for each limitation you exceed: size, weight, and quantity. For example, if an extra piece of baggage exceeds the weight and size limits. It will be subject to three fees: one for the extra bag, one for exceeding the weight limit and one for exceeding size restriction. Fees will be a charge for each additional bag per way. 

Cabin Free Checked Baggage
First Class W≤40KG(88 pounds)
Business Class W≤30KG(66 pounds)
Super Economy/Economy Class W≤20KG(44 pounds)
Infant ticket 1 fully collapsible lightweight stroller

Source: https://us.ceair.com/en/content/information/baggage/baggage-allowance

Each piece of your checked baggage for international (regional) flights shall not exceed 32 kg. For Northern America flights (except for Canada), the limit is extended to 45 kg. The sum of the length, width, and height of the baggage shall not exceed 203 cm.

It's important to note that there are separate fees for each limitation you exceed: size, weight, and quantity. For example, if an extra piece of baggage exceeds the weight and size limits. It will be subject to three fees: one for the extra bag, one for exceeding the weight limit and one for exceeding size restriction. Fees will be a charge for each additional bag per way. 

Cabin Free Checked Baggage
First Class
W≤40KG(88 pounds)
Business Class
W≤30KG(66 pounds)
Super Economy/Economy Class W≤20KG(44 pounds)
Infant ticket 1 fully collapsible lightweight stroller

Source: https://us.ceair.com/en/content/information/baggage/baggage-allowance

A Passenger shall not place in his/her Baggage or carry on to the cabin the following items, or otherwise, CEAIR will refuse to provide carriage to the Passenger:

  • Dangerous goods
  • Firearms, ammunition, military or police instruments 
  • Controlled Knives
  • Items prohibited from exiting from, entering into, or transiting in, relevant countries according to laws, regulations or orders of such countries
  • Items whose loading and transportation requirements cannot be met in the flight process in terms of size, weight, nature, temperature or oxygen supply
  • Electronic products or communication equipment 
  • Living animals, wild animals 
  • Perishable goods with an obvious smell
  • Items that are easy to lead to damages or stains to the aircraft; 
  • Li-ion batteries or battery packs higher than 160 Wh

Source: https://us.ceair.com/en/content/information/baggage/baggage-limits

A Passenger shall not place in his/her Baggage or carry on to the cabin the following items, or otherwise, CEAIR will refuse to provide carriage to the Passenger:

  • Dangerous goods
  • Firearms, ammunition, military or police instruments 
  • Controlled Knives
  • Items prohibited from exiting from, entering into, or transiting in, relevant countries according to laws, regulations or orders of such countries
  • Items whose loading and transportation requirements cannot be met in the flight process in terms of size, weight, nature, temperature or oxygen supply
  • Electronic products or communication equipment 
  • Living animals, wild animals 
  • Perishable goods with an obvious smell
  • Items that are easy to lead to damages or stains to the aircraft; 
  • Li-ion batteries or battery packs higher than 160 Wh

Source: https://us.ceair.com/en/content/information/baggage/baggage-limits

For tickets not used in the sequential order of the flight coupons, the amount refunded to the passenger is equal to the paid ticket amount minus the highest fare published by SITA AIRFARE in the actual service class for the used flight segments, and minus the relevant refund fee and the taxes and fees for the used flight segment.

Source: https://us.ceair.com/en/content/terms-condition/refund-policy-for-international-tickets

Airline Contact Detail

24 X 7 Customer care number
Contact No : 0063 2 5515212
Address :

2550 Hongqiao Road,
Hongqiao International Airport,
Shanghai, 200335, China

Faq

Ask to provide you either an alternate flight or check for the compensation eligibility for the flight. You can also contact refundme.in to find out the compensation amount you are entitled to get.

If your flight has got delayed, please check for the compensation eligibility from the airline. You can also demand accommodation and food vouchers as per the Passenger Charter Act. Contact refundme.in for any assistance.

Of course yes. You can share your flight details here and our team will examine your flight details and inform you about the compensation that you are entitled to get.
It depends on multiple factors like – type of ticket, destination, domestic vs international. You are suggested to check the official website of to know the exact limit. You can also contact refundme.in for further assistance.
Ask to give you either a substitute flight or check for the remuneration qualification for the flight. You can likewise contact refundme.in to discover the remuneration sum you are qualified to get.
If your flight has postponed, check for the compensation qualification from the airline. You can likewise request hotel and food vouchers according to the Passenger Charter Act. Contact refundme.in for any help.
Obviously yes. You can share your flight subtleties here and our team will look at your flight subtleties and advise you about the compensation that you are qualified to get.
It relies upon different variables like – sort of ticket, destination, domestic versus international. You are proposed to check the official site of to know the exact weight limit. You can likewise contact refundme.in for further assistance.

Flight Cancellation

Air Passenger Regulation

Flight cancellations are frequently noted all around the world and it’s happening more often since the global air traffic is increasing. Burden of such cancellations is bore by the passengers who are forced to book another flight by paying extra from their pockets.

Air travel services in India are slated for a significant increment in terms of volume of passenger traffic. The government through the Director General of Civil Aviation (“DGCA”) had, in the past, introduced certain mandatory requirements to ensure that passengers who are either denied boarding or whose flights have been delayed or cancelled, are provided with certain facilities in order to compensate for any deficiency in service. These civil aviation requirements have been amended, effective August 1, 2016 (“CAR”), wherein the compensation for such deficiencies have been enhanced.