Enkor, Joint-Stock Company (G8)

Know more about your Airline

Customers may carry a maximum of one piece of cabin baggage, as defined by the Bureau of Civil Aviation Security (BCAS) guidelines, with an additional restriction that the maximum weight of one piece of baggage should be no more than 7 kg, and cannot exceed 115 cm dimensionally. [55 cm + 35 cm + 25 cm =Total 115 cm] 
Where a Customer wishes to carry an oversized item on board, which will fit safely in a seat, the Customer may do so upon purchase of an additional seat on that flight, subject to availability and applicable fares, wherein the maximum weight of the blocked seat baggage shall not exceed 75 kg and the height of the article to be carried should not exceed the height of the headrest of the seat. We reserve the right to refuse the carrying of any large pieces which we feel may present a safety risk. A Customer without hand baggage cannot adjust this entitlement towards the checked-in baggage. Customers are not allowed to use the unused Baggage allowances of others. 
GoAir allows its Customers to check-in up to 15 kg of luggage on GoSmart & GoFlex bookings and 35 kg on GoBusiness (no infant allowance). Checked baggage cannot exceed 158 cm in overall dimensions (L+W+H). Please note that no hand baggage, other than a laptop and digital camera; is permitted from Srinagar, Jammu & Leh Airports. GoAir allows a total of 22 kg & 42 kg on GoSmart/GoFlex & GoBusiness respectively check-in baggage on all flights from these airports. 

Pre-purchased Extra Baggage: 
If customers wish to take more than the standard baggage allowance of 15 kg they can pre-purchase this in increments of 5 kg, 10 kg, 15 kg & 30 kg.

CHECK-IN BAGGAGE                          CHARGES ₹
Pre-Purchase Excess Baggage (5 kg)    ₹1,900/-

Pre-Purchase Excess Baggage (10 kg)  ₹3,800/-

Pre-Purchase Excess Baggage (15 kg)  ₹5,700/-

Pre-Purchase Excess Baggage (30 kg)  ₹11,400/-

For health and safety reasons, GoAir will not accept any individual item exceeding 32 kg. For oversized baggage, comprising but not restricted to sporting, musical equipment, etc an additional charge of ₹1000/- per item per sector will be levied. GoAir reserves the right to refuse to carry any luggage that does not comply with its policies.

Source: https://www.goair.in/about-us/faqs?category=CheckinBaggage

Customers may carry a maximum of one piece of cabin baggage, as defined by the Bureau of Civil Aviation Security (BCAS) guidelines, with an additional restriction that the maximum weight of one piece of baggage should be no more than 7 kg, and cannot exceed 115 cm dimensionally. [55 cm + 35 cm + 25 cm =Total 115 cm] 
Where a Customer wishes to carry an oversized item on board, which will fit safely in a seat, the Customer may do so upon purchase of an additional seat on that flight, subject to availability and applicable fares, wherein the maximum weight of the blocked seat baggage shall not exceed 75 kg and the height of the article to be carried should not exceed the height of the headrest of the seat. We reserve the right to refuse the carrying of any large pieces which we feel may present a safety risk. A Customer without hand baggage cannot adjust this entitlement towards the checked-in baggage. Customers are not allowed to use the unused Baggage allowances of others. 
GoAir allows its Customers to check-in up to 15 kg of luggage on GoSmart & GoFlex bookings and 35 kg on GoBusiness (no infant allowance). Checked baggage cannot exceed 158 cm in overall dimensions (L+W+H). Please note that no hand baggage, other than a laptop and digital camera; is permitted from Srinagar, Jammu & Leh Airports. GoAir allows a total of 22 kg & 42 kg on GoSmart/GoFlex & GoBusiness respectively check-in baggage on all flights from these airports. 

Pre-purchased Extra Baggage: 
If customers wish to take more than the standard baggage allowance of 15 kg they can pre-purchase this in increments of 5 kg, 10 kg, 15 kg & 30 kg. 

CHECK-IN BAGGAGE                          CHARGES ₹
Pre-Purchase Excess Baggage (5 kg)    ₹1,900/-

Pre-Purchase Excess Baggage (10 kg)  ₹3,800/-

Pre-Purchase Excess Baggage (15 kg)  ₹5,700/-

Pre-Purchase Excess Baggage (30 kg)  ₹11,400/-

For health and safety reasons, GoAir will not accept any individual item exceeding 32 kg. For oversized baggage, comprising but not restricted to sporting, musical equipment, etc an additional charge of ₹1000/- per item per sector will be levied. GoAir reserves the right to refuse to carry any luggage that does not comply with its policies.

Source: https://www.goair.in/about-us/faqs?category=CheckinBaggage

DOMESTIC FLIGHT CANCELLATION CHARGES

GoSmart GoBusiness
0-2 hours: 100% except for taxes. up to 2 hours before scheduled departure: ₹ 3,000/- or Base Fare + Fuel Surcharge, whichever is lower shall be applicable 0-2 hours: 100% except for taxes.up to 2 hours before scheduled departure: ₹ 3,000/- or Base Fare + Fuel Surcharge, whichever is lower shall be applicable

DOMESTIC FLIGHT REBOOKING CHARGES

GoSmart GoBusiness
₹2,225/- + difference in base fare and applicable taxes and surcharge Only difference in base fare and applicable taxes and surcharge

Source: https://www.goair.in/bottom-menu/revised-cancellation-policy

INTERNATIONAL TICKETS CANCELLATION CHARGES 

Sector Change Fee Cancellation Fee
Ex India INR 4500 + difference in fare INR 4500
EXx Male USD 64 + difference in fare USD 64
Ex Phuket THB 2140 + difference in fare THB 2140
Ex Muscat OMR 25 + difference in fare OMR 25
Ex Abu Dhabi AED 237 + difference in fare AED 237

Source: https://www.goair.in/bottom-menu/revised-cancellation-policy

Airline Contact Detail

24 X 7 Customer care number
Contact No : 1860 210 0999
Address :

Mumbai, Maharashtra, India

Faq

Ask to provide you either an alternate flight or check for the compensation eligibility for the flight. You can also contact refundme.in to find out the compensation amount you are entitled to get.

If your flight has got delayed, please check for the compensation eligibility from the airline. You can also demand accommodation and food vouchers as per the Passenger Charter Act. Contact refundme.in for any assistance.

Of course yes. You can share your flight details here and our team will examine your flight details and inform you about the compensation that you are entitled to get.
It depends on multiple factors like – type of ticket, destination, domestic vs international. You are suggested to check the official website of to know the exact limit. You can also contact refundme.in for further assistance.
Ask to give you either a substitute flight or check for the remuneration qualification for the flight. You can likewise contact refundme.in to discover the remuneration sum you are qualified to get.
If your flight has postponed, check for the compensation qualification from the airline. You can likewise request hotel and food vouchers according to the Passenger Charter Act. Contact refundme.in for any help.
Obviously yes. You can share your flight subtleties here and our team will look at your flight subtleties and advise you about the compensation that you are qualified to get.
It relies upon different variables like – sort of ticket, destination, domestic versus international. You are proposed to check the official site of to know the exact weight limit. You can likewise contact refundme.in for further assistance.

Flight Cancellation

Air Passenger Regulation

Flight cancellations are frequently noted all around the world and it’s happening more often since the global air traffic is increasing. Burden of such cancellations is bore by the passengers who are forced to book another flight by paying extra from their pockets.

Air travel services in India are slated for a significant increment in terms of volume of passenger traffic. The government through the Director General of Civil Aviation (“DGCA”) had, in the past, introduced certain mandatory requirements to ensure that passengers who are either denied boarding or whose flights have been delayed or cancelled, are provided with certain facilities in order to compensate for any deficiency in service. These civil aviation requirements have been amended, effective August 1, 2016 (“CAR”), wherein the compensation for such deficiencies have been enhanced.