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The Ministry of Infrastructure of Ukraine No. 735 (2219/22531) initiated the air passenger rights similar to EU261/2004, where in case of flight cancellation and denied boarding, passengers are entitled to get compensation up to €600 (to be paid in Ukrainian hryvnia)
Strongly inspired with European Passenger Regulation, Ukraine passenger rights has set compensation for flight cancellation and denied boarding cases, where passengers can claim for compensation and airline is obliged to pay compensation up to €600 along with additional services depending on the circumstance.
Flight Compensation
Passengers suffering from flight cancellation or denied boarding are entitled to get compensation up to €600. Note: Compensation amount is set in Euro but to be paid in Ukrainian hryvnia.
| Flights up to 1500km | Under 2 hours | 125 EUR | Over 2 hours | 250 EUR |
| Flights between 1500 and 3500km | Under 3 hours | 200 EUR | Over 3 hours | 400 EUR |
| Flights over 3500km | Under 4 hours | 300 EUR | Over 4 hours | 600 EUR |
Severe weather
Strikes
Radar failure
Passengers are entitled to compensation whenever time irregularities are caused by circumstances that are the responsibility of the airline. If there are “Extraordinary Circumstances” outside of the airline’s control, the obligations of the airline are restricted.
Passengers are entitled to food and drink in proportion to the waiting period.
You are entitled to up to two phone calls, e-mails or faxes at the expense of the airline.
If the waiting time requires an overnight stay, the airline must pay for your hotel.
Re-Routing Services
If a passenger missed connecting flight due to the flight delay, cancellation or denied boarding, then airline is liable to offer an alternative flight. If airline fails to provide an alternative flight or adequate replacement, passengers must ask for transportation services to their point of departure. In case, passengers do not use their flight ticket because of the disruption, the airline must reimburse the ticket amount.