Airline Rating

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Airline Rating & Reviews

Qantas Airways Limited. (QF)

Food & Beverage
Inflight Entertainment
Seat Comfort
Staff Service
Ground Service
Wifi Service
Value of Money
Recommendations

Ratings

Customer rating from 5 reviews

Customer Reviews

Worst customer service. The answer is constantly the same whenever you call. There is a two-hour wait due to the large size of calls. No call back option exists. The premium economy cabin is not nearly as good. We will never use Qantas again.

By : Pia 6th Mar 2020

Type Of Traveller	Solo Traveller
Seat Type	Economy
Route	San Francisco to Sydney
Date Flown	27th Feb 2020
Value for Money

Check in was easy and the plane depart on time. Seats are flat. The food was quite good and as always , the wine was excellent. Staff were very friendly and helpful too.

By : Carina 7th Jan 2020

Type Of Traveller	Solo Traveller
Seat Type	Business
Route	Sydney to Melbourne
Date Flown	27th Dec 2019
Value for Money

Cabin crew was amazing they allowed me to upgrade my seat to Business class for free. I would recommend this airline any day for amazing service.

By : Anne 17th Mar 2020

Type Of Traveller	Solo Traveller
Seat Type	Business
Route	Perth to Singapore
Date Flown	11th Mar 2020
Value for Money

Flights canceled due to Coronavirus. No problem. But I can't get through to Airline by phone or their app. Been waiting on a response on app for 9 hours. Due to fly in 2 days and simply can't get through. I realize they are busy but this is ridiculous. Simply not good enough.

By : Nadine 5th Mar 2020

Type Of Traveller	Solo Traveller
Seat Type	Business
Route	Perth to Singapore
Date Flown	28th Feb 2020
Value for Money