Virgin Atlantic (VS)

Phone :- +1-800-862-8621

Know more about your Airline

Economy baggage allowance
Economy Light bookings are hand baggage only and don't include any checked baggage. If you'd like to check in a bag, you can still buy additional baggage.

Economy Classic and Delight tickets include one checked in bag. This can be up to 90 x 75 x 43cm (35.5 x 29.5 x 16ins) in size and up to 23kg (50lb) in weight.

Premium baggage allowance
If you’re booked into our Premium cabin, you can take up to two pieces of baggage. Bags can each be up to 90 x 75 x 43cm (35.5 x 29.5 x 16ins) in size and up to 23kg (50lb) in weight.

Upper-Class baggage allowance
All passengers in Upper Class can take up to three pieces of baggage, each weighing up to 32kg (70lb) and with dimensions of up to 90 x 75 x 43cm (35.5 x 29.5 x 16ins).

Children's baggage allowance
For children and seated infants, the baggage allowances above will apply. For lap infants (this is what we call children that don't need their own seat), the baggage allowance is 1 x 23kg (50lb) bag in any cabin apart from Economy Light, where there is no baggage included.

Source: https://flywith.virginatlantic.com/gb/en/at-the-airport/check-in/check-in-baggage-allowance.html

Economy baggage allowance
Economy Light bookings are hand baggage only and don't include any checked baggage. If you'd like to check in a bag, you can still buy additional baggage.

Economy Classic and Delight tickets include one checked in bag. This can be up to 90 x 75 x 43cm (35.5 x 29.5 x 16ins) in size and up to 23kg (50lb) in weight.

Premium baggage allowance
If you’re booked into our Premium cabin, you can take up to two pieces of baggage. Bags can each be up to 90 x 75 x 43cm (35.5 x 29.5 x 16ins) in size and up to 23kg (50lb) in weight.

Upper-Class baggage allowance
All passengers in Upper Class can take up to three pieces of baggage, each weighing up to 32kg (70lb) and with dimensions of up to 90 x 75 x 43cm (35.5 x 29.5 x 16ins).

Children's baggage allowance
For children and seated infants, the baggage allowances above will apply. For lap infants (this is what we call children that don't need their own seat), the baggage allowance is 1 x 23kg (50lb) bag in any cabin apart from Economy Light, where there is no baggage included.

Source: https://flywith.virginatlantic.com/gb/en/at-the-airport/check-in/check-in-baggage-allowance.html

he following items are never allowed on our flights in any circumstances.

  • Cigarette lighters with a blue flame, cigar lighters, and 'strike-anywhere' (non-safety) matches are banned on all flights. 
  • Compressed gases, whether deeply refrigerated, flammable, non-flammable or poisonous such as butane, oxygen, liquid nitrogen, and aqualung cylinders 
  • Smart bags (unless the batteries can be removed) 
  • Explosives such as fireworks, flares, sparklers, party poppers or other explosives of any kind 
  • Corrosives such as acids, alkalis, mercury, and wet cell batteries 
  • Flammable liquids and solids such as lighter fuel, paints, thinner and firefighters. 
  • Radioactive material 
  • Oxidizing material such as bleaching powder and peroxides 
  • Weapons such as disabling sprays, tear gas, mace, pepper spray containing an irritant or incapacitating substance 
  • Firearms and ammunition* 
  • Electroshock weapons such as tasers, containing dangerous goods such as explosives, compressed gases, lithium batteries, etc are forbidden in carry-on baggage or checked baggage or on the person. 
  • Briefcases and attaché cases with alarm devices installed 
  • Poisons and infectious substances such as insecticides, weed killers and live virus materials 
  • Solids such as carbon dioxide and solid dry ice 

Source: https://flywith.virginatlantic.com/gb/en/prepare-to-fly/baggage/dangerous-items.html

The following items are never allowed on our flights in any circumstances.

  • Cigarette lighters with a blue flame, cigar lighters, and 'strike-anywhere' (non-safety) matches are banned on all flights. 
  • Compressed gases, whether deeply refrigerated, flammable, non-flammable or poisonous such as butane, oxygen, liquid nitrogen, and aqualung cylinders 
  • Smart bags (unless the batteries can be removed) 
  • Explosives such as fireworks, flares, sparklers, party poppers or other explosives of any kind 
  • Corrosives such as acids, alkalis, mercury, and wet cell batteries 
  • Flammable liquids and solids such as lighter fuel, paints, thinner and firefighters. 
  • Radioactive material 
  • Oxidizing material such as bleaching powder and peroxides 
  • Weapons such as disabling sprays, tear gas, mace, pepper spray containing an irritant or incapacitating substance 
  • Firearms and ammunition* 
  • Electroshock weapons such as tasers, containing dangerous goods such as explosives, compressed gases, lithium batteries, etc are forbidden in carry-on baggage or checked baggage or on the person. 
  • Briefcases and attaché cases with alarm devices installed 
  • Poisons and infectious substances such as insecticides, weed killers and live virus materials 
  • Solids such as carbon dioxide and solid dry ice 

Source: https://flywith.virginatlantic.com/gb/en/prepare-to-fly/baggage/dangerous-items.html

Even if you have a refundable ticket, or are unable to travel due to an Event beyond your Control, we may refuse a refund if:

    (a) you have asked for a refund after the end of the validity period for your Ticket (see Article 7);

    (b) when you arrived in a country, you presented your Ticket to us, or to government officials, as evidence of your intention to leave that country, unless you prove to us that you have permission to stay in the country or you will leave that country on another airline or another form of transport; or

    (c) we refuse to carry you on a flight for any of the reasons set out in Article 12, Article 13 or Article 16.

Source: https://flywith.virginatlantic.com/gb/en/prepare-to-fly/conditions-of-carriage/article-10.html

Even if you have a refundable ticket, or are unable to travel due to an Event beyond your Control, we may refuse a refund if:

    (a) you have asked for a refund after the end of the validity period for your Ticket (see Article 7);

    (b) when you arrived in a country, you presented your Ticket to us, or to government officials, as evidence of your intention to leave that country, unless you prove to us that you have permission to stay in the country or you will leave that country on another airline or another form of transport; or

    (c) we refuse to carry you on a flight for any of the reasons set out in Article 12, Article 13 or Article 16.

Source: https://flywith.virginatlantic.com/gb/en/prepare-to-fly/conditions-of-carriage/article-10.html

Airline Contact Detail

24 X 7 Customer care number
Contact No : 1800 102 3000
Address :

 The Office, Manor Royal,
Crawley, West Sussex,
RH10 9NU, UK

Faq

If your flight has got delayed, you should contact your respective airline and ask if you are eligible for compensation. All the airports in India and Europe follows DCGA CAR and EU 261/2004 regulations respectively. As per this regulation, you will get 600 Euros or 46,776.40 INR in compensation. With the help of refundme.in compensation tracker, you can easily check your flight eligibility.

In case, your flight hasbeen cancelled, the airline is liable to provide you an alernate flight or a full refund of your ticket. Additionally, under DCGA CAR and EU 261/2004 regulations, you are entitled to get compensation up to 600 Euros or 46,776.40 INR.

  • What to do if I have been denied to board my flight ?
  • What should I do in case of baggage lost?
  • Is there any limitation period for compensation?
  • Bad Weather at . My flight is delayed. Will I get the compensation?
To get the compensation for delayed flight, you should share your flight details with refundme.in and our team will analyze your flight details and send you all the information about your compensation.
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In case, your flight has got cancelled, your airline will either schedule an alternative flight or give you the full refund of your ticket. If they couldnt fulfill both the conditions, you must share your flight details with refundme.in and our team will help you get the compensation.