Air New Zealand Ltd. (NZ)

Phone :- +1-800-262-1234

Know more about your Airline

Size 
Carry-on size is calculated by measuring a bag's length, width and height. The total can be up to 118cm (46.5 inches). 

Allowance

  • Economy fares get one carry-on bag plus one small item, like a handbag or thin laptop. 
  • Premium Economy, Business Premier, connecting Business Premier, and Airpoints™ Gold, Elite and Star Alliance Gold members get two bags plus one small item. 

Weight

  • An economy carry-on can weigh up to 7kg (15lb). 
  • Premium Economy, Business Premier, connecting Business Premier, and Airpoints™ Gold, Elite and Star Alliance Gold members' carry-on can weigh up to 14kg (30lb) total, with one item weighing up to 10kg (22lb). 

Source:https://www.airnewzealand.com/carry-on-baggage

Size 
Carry-on size is calculated by measuring a bag's length, width and height. The total can be up to 118cm (46.5 inches). 

Allowance

  • Economy fares get one carry-on bag plus one small item, like a handbag or thin laptop. 
  • Premium Economy, Business Premier, connecting Business Premier, and Airpoints™ Gold, Elite and Star Alliance Gold members get two bags plus one small item. 

Weight

  • An economy carry-on can weigh up to 7kg (15lb). 
  • Premium Economy, Business Premier, connecting Business Premier, and Airpoints™ Gold, Elite and Star Alliance Gold members' carry-on can weigh up to 14kg (30lb) total, with one item weighing up to 10kg (22lb). 

Source:https://www.airnewzealand.com/carry-on-baggage

  • More than one box of matches or lighter
  • Liquid oxygen systems
  • Disabling devices containing an irritant or incapacitating substance, such as pepper spray
  • Electric shock weapons containing dangerous goods such as explosives, compressed gas or lithium batteries
  • Aerosols that are not medicinal or toiletry items
  • Security type equipment - such as attaché cases, cash boxes and cash bags - that include lithium batteries, pyrotechnical material or other dangerous goods as part of the equipment
  • Hoverboard, Mini-Segway, solo wheel, air wheel, balance wheel, Lithium powered skateboard or Personal transportation devices with onboard storage and similar lithium battery powered small recreational vehicles
  • Installed or spare lithium batteries with ratings more than 160Wh or 8g lithium content

Source: https://www.airnewzealand.com/dangerous-goods

  • More than one box of matches or lighter
  • Liquid oxygen systems
  • Disabling devices containing an irritant or incapacitating substance, such as pepper spray
  • Electric shock weapons containing dangerous goods such as explosives, compressed gas or lithium batteries
  • Aerosols that are not medicinal or toiletry items
  • Security type equipment - such as attaché cases, cash boxes and cash bags - that include lithium batteries, pyrotechnical material or other dangerous goods as part of the equipment
  • Hoverboard, Mini-Segway, solo wheel, air wheel, balance wheel, Lithium powered skateboard or Personal transportation devices with onboard storage and similar lithium battery powered small recreational vehicles
  • Installed or spare lithium batteries with ratings more than 160Wh or 8g lithium content

Source: https://www.airnewzealand.com/dangerous-goods

Economy

  • Before departure, refundable less USD $300 cancellation fee per adult and child; infant fares are fully-refundable.
  • Once travel has commenced, the fare is non-refundable (including any fuel surcharges) but may be used as credit toward another Air New Zealand fare of equal or greater value.
  • For no-shows, the ticket value is forfeited and the ticket cannot be used towards further travel or rebooked for an alternative travel date.
  • Exception: Tickets are fully refundable if canceled within 24 hours of making the reservation and the reservation is made at least 7 days (168 hours) before departure of the first flight in the itinerary.

Premium Economy

  • Before departure, refundable less USD $300 cancellation fee per adult and child; infant fares are fully-refundable.
  • Once travel has commenced, the fare is non-refundable (including any fuel surcharges) but may be used as credit towards another Air New Zealand fare of equal or greater value. For no-shows, USD $150 charge will apply.
  • Exception: Tickets are fully refundable if canceled within 24 hours of making the reservation and the reservation is made 

Source: https://www.airnewzealand.com/value-fare-conditions

Economy

  • Before departure, refundable less USD $300 cancellation fee per adult and child; infant fares are fully-refundable.
  • Once travel has commenced, the fare is non-refundable (including any fuel surcharges) but may be used as credit toward another Air New Zealand fare of equal or greater value.
  • For no-shows, the ticket value is forfeited and the ticket cannot be used towards further travel or rebooked for an alternative travel date.
  • Exception: Tickets are fully refundable if canceled within 24 hours of making the reservation and the reservation is made at least 7 days (168 hours) before departure of the first flight in the itinerary.

Premium Economy

  • Before departure, refundable less USD $300 cancellation fee per adult and child; infant fares are fully-refundable.
  • Once travel has commenced, the fare is non-refundable (including any fuel surcharges) but may be used as credit towards another Air New Zealand fare of equal or greater value. For no-shows, USD $150 charge will apply.
  • Exception: Tickets are fully refundable if canceled within 24 hours of making the reservation and the reservation is made 

Source: https://www.airnewzealand.com/value-fare-conditions

Airline Contact Detail

24 X 7 Customer care number
Contact No : 00 64 9-357 3000
Address :

Private Bag 92007,
Wynyard Quarter, Auckland City,
New Zealand

Faq

If your flight has got delayed, you should contact your respective airline and ask if you are eligible for compensation. All the airports in India and Europe follows DCGA CAR and EU 261/2004 regulations respectively. As per this regulation, you will get 600 Euros or 46,776.40 INR in compensation. With the help of refundme.in compensation tracker, you can easily check your flight eligibility.

In case, your flight hasbeen cancelled, the airline is liable to provide you an alernate flight or a full refund of your ticket. Additionally, under DCGA CAR and EU 261/2004 regulations, you are entitled to get compensation up to 600 Euros or 46,776.40 INR.

  • What to do if I have been denied to board my flight ?
  • What should I do in case of baggage lost?
  • Is there any limitation period for compensation?
  • Bad Weather at . My flight is delayed. Will I get the compensation?
To get the compensation for delayed flight, you should share your flight details with refundme.in and our team will analyze your flight details and send you all the information about your compensation.
  • Know you Airport
  • ATM Services
  • Food and Snacks
  • Transportation
  • Medical Services
  • Baggage wrapping counter
In case, your flight has got cancelled, your airline will either schedule an alternative flight or give you the full refund of your ticket. If they couldnt fulfill both the conditions, you must share your flight details with refundme.in and our team will help you get the compensation.