Phone :- +1-800-235-9262
Know more about your Airline
- Total weight of 10 kg or less
* The weight is the total weight of all personal belongings
- 100 seats or more
The total linear dimensions (length, width, height) per item is no more than 115 cm (55cm x 40cm x 25cm or less)
- Less than 100 seats
The total linear dimensions (length, width, height) per item is no more than 100 cm (45cm x 35cm x 20cm or less)
- Up to 1 piece per passenger
* Aside from personal belongings (handbag, camera, umbrella, etc.), one piece of baggage that meets the criteria below is allowed.
- Total weight of no more than 10 kg (22 lb)
*Total weight including personal belongings.
- Total linear dimensions (length, width, height) of no more than 115 cm (45 in.) with a length of each side not exceeding 55 cm x 40 cm x 25 cm (22 x 16 x 10 in.)
*Includes wheels and handle
- Up to 1 piece per person
*Aside from personal belongings (handbag, camera, umbrella, etc.), one piece of baggage that meets the criteria below is allowed.
- Large tripods
- Baggage that may leak
- Cellular Phones for Children
- Carry Bags
- Musical Instruments
- Smokeless Tobacco Products, Electronic Cigarettes
Examples of items that need special attention
- Cigarette lighters, cigar lighters, oil tank type lighters
- Oilfilling Type Pocket Warmers
- Hair Curling Irons, Hair Curlers
- General electronic devices with built-in/mounted lithium batteries or lithium ion batteries
- Ice Picks
- Army Knives
- Sprays (Flammable Gas)
- Golf Clubs
A specified fee will be charged for refunds to flight tickets that have been purchased (not applicable when only a reservation has been made). Please note that the fee may vary by fare type.
Cancellations and refunds cannot be made via the ANA website for the following types of reservations.
・Reservations which include an upgraded flight (refundable after cancellation the upgrade)
・Recervations which include multiple names, if only part of the customer to the cancellation/refund
・Purchased reservation in cash with non-AMC members
・Reservations made via a travel agency
・Reservations made via the Mexican website
There may be other instances in which cancellations/refunds cannot be made due to the nature of the reservation. In the event that you are unable to cancel/refund your reservation via the ANA website, please contact ANA by telephone.
Airline Contact Detail
- 24 X 7 Customer care number
- Contact No : 124-440-6400
Shiodome City Center,
1-5-2 Higashi Shimbashi, Minato-ku,
Tokyo, 105-7133, Japan
In case, your flight hasbeen cancelled, the airline is liable to provide you an alernate flight or a full refund of your ticket. Additionally, under DCGA CAR and EU 261/2004 regulations, you are entitled to get compensation up to 600 Euros or 46,776.40 INR.
- What to do if I have been denied to board my flight ?
- What should I do in case of baggage lost?
- Is there any limitation period for compensation?
- Bad Weather at
. My flight is delayed. Will I get the compensation?
- Know you Airport
- ATM Services
- Food and Snacks
- Medical Services
- Baggage wrapping counter