China Eastern Airlines (MU)

Phone :- +1-800-200-5118

Know more about your Airline

Each piece of your checked baggage for international (regional) flights shall not exceed 32 kg. For Northern America flights (except for Canada), the limit is extended to 45 kg. The sum of the length, width, and height of the baggage shall not exceed 203 cm.

It's important to note that there are separate fees for each limitation you exceed: size, weight, and quantity. For example, if an extra piece of baggage exceeds the weight and size limits. It will be subject to three fees: one for the extra bag, one for exceeding the weight limit and one for exceeding size restriction. Fees will be a charge for each additional bag per way. 

Cabin Free Checked Baggage
First Class W≤40KG(88 pounds)
Business Class W≤30KG(66 pounds)
Super Economy/Economy Class W≤20KG(44 pounds)
Infant ticket 1 fully collapsible lightweight stroller

Source: https://us.ceair.com/en/content/information/baggage/baggage-allowance

Each piece of your checked baggage for international (regional) flights shall not exceed 32 kg. For Northern America flights (except for Canada), the limit is extended to 45 kg. The sum of the length, width, and height of the baggage shall not exceed 203 cm.

It's important to note that there are separate fees for each limitation you exceed: size, weight, and quantity. For example, if an extra piece of baggage exceeds the weight and size limits. It will be subject to three fees: one for the extra bag, one for exceeding the weight limit and one for exceeding size restriction. Fees will be a charge for each additional bag per way. 

Cabin Free Checked Baggage
First Class
W≤40KG(88 pounds)
Business Class
W≤30KG(66 pounds)
Super Economy/Economy Class W≤20KG(44 pounds)
Infant ticket 1 fully collapsible lightweight stroller

Source: https://us.ceair.com/en/content/information/baggage/baggage-allowance

A Passenger shall not place in his/her Baggage or carry on to the cabin the following items, or otherwise, CEAIR will refuse to provide carriage to the Passenger:

  • Dangerous goods
  • Firearms, ammunition, military or police instruments 
  • Controlled Knives
  • Items prohibited from exiting from, entering into, or transiting in, relevant countries according to laws, regulations or orders of such countries
  • Items whose loading and transportation requirements cannot be met in the flight process in terms of size, weight, nature, temperature or oxygen supply
  • Electronic products or communication equipment 
  • Living animals, wild animals 
  • Perishable goods with an obvious smell
  • Items that are easy to lead to damages or stains to the aircraft; 
  • Li-ion batteries or battery packs higher than 160 Wh

Source: https://us.ceair.com/en/content/information/baggage/baggage-limits

A Passenger shall not place in his/her Baggage or carry on to the cabin the following items, or otherwise, CEAIR will refuse to provide carriage to the Passenger:

  • Dangerous goods
  • Firearms, ammunition, military or police instruments 
  • Controlled Knives
  • Items prohibited from exiting from, entering into, or transiting in, relevant countries according to laws, regulations or orders of such countries
  • Items whose loading and transportation requirements cannot be met in the flight process in terms of size, weight, nature, temperature or oxygen supply
  • Electronic products or communication equipment 
  • Living animals, wild animals 
  • Perishable goods with an obvious smell
  • Items that are easy to lead to damages or stains to the aircraft; 
  • Li-ion batteries or battery packs higher than 160 Wh

Source: https://us.ceair.com/en/content/information/baggage/baggage-limits

For tickets not used in the sequential order of the flight coupons, the amount refunded to the passenger is equal to the paid ticket amount minus the highest fare published by SITA AIRFARE in the actual service class for the used flight segments, and minus the relevant refund fee and the taxes and fees for the used flight segment.

Source: https://us.ceair.com/en/content/terms-condition/refund-policy-for-international-tickets

Airline Contact Detail

24 X 7 Customer care number
Contact No : 0063 2 5515212
Address :

2550 Hongqiao Road,
Hongqiao International Airport,
Shanghai, 200335, China

Faq

If your flight has got delayed, you should contact your respective airline and ask if you are eligible for compensation. All the airports in India and Europe follows DCGA CAR and EU 261/2004 regulations respectively. As per this regulation, you will get 600 Euros or 46,776.40 INR in compensation. With the help of refundme.in compensation tracker, you can easily check your flight eligibility.

In case, your flight hasbeen cancelled, the airline is liable to provide you an alernate flight or a full refund of your ticket. Additionally, under DCGA CAR and EU 261/2004 regulations, you are entitled to get compensation up to 600 Euros or 46,776.40 INR.

  • What to do if I have been denied to board my flight ?
  • What should I do in case of baggage lost?
  • Is there any limitation period for compensation?
  • Bad Weather at . My flight is delayed. Will I get the compensation?
To get the compensation for delayed flight, you should share your flight details with refundme.in and our team will analyze your flight details and send you all the information about your compensation.
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In case, your flight has got cancelled, your airline will either schedule an alternative flight or give you the full refund of your ticket. If they couldnt fulfill both the conditions, you must share your flight details with refundme.in and our team will help you get the compensation.