Air Mauritius Limited (MK)

Phone :- +1-800-537-1182

Know more about your Airline

Economy class:-
 Normal Free Hand Carry luggage is limited to 1 piece weighing up to a maximum of 7 Kgs
 Additional excess up to 5 kgs will be allowed at a rate of 10 Euros per excess Kilo.

The maximum hand carries luggage authorized will be limited to 1 pc / 12 kgs. 

Business class:-
 Normal Free Hand Carry luggage is limited to 2 pieces weighing up to a maximum of 7 Kgs each.
 An additional excess up to 5 kgs per piece will be allowed at a rate of 10 Euros per excess Kilo.

The maximum hand carries luggage authorized will be limited to 12 kgs per piece.

Source: https://www.airmauritius.com/baggage.htm

Economy class:-
 Normal Free Hand Carry luggage is limited to 1 piece weighing up to a maximum of 7 Kgs
 Additional excess up to 5 kgs will be allowed at a rate of 10 Euros per excess Kilo.

The maximum hand carries luggage authorized will be limited to 1 pc / 12 kgs. 

Business class:-
 Normal Free Hand Carry luggage is limited to 2 pieces weighing up to a maximum of 7 Kgs each.
 An additional excess up to 5 kgs per piece will be allowed at a rate of 10 Euros per excess Kilo.

The maximum hand carries luggage authorized will be limited to 12 kgs per piece.

Source: https://www.airmauritius.com/baggage.htm

  • Ammunition with explosive or incendiary projectiles as well as flares and fireworks.
  •  Disabling devices such as mace and pepper spray containing an irritant or incapacitation substance.
  •  Security type "attaché cases", cash boxes, cash bags incorporating dangerous goods such as lithium batteries and/or pyrotechnic material.
  •  Radioisotopic cardiac pacemakers or other devices, including those powered by lithium batteries, implanted into a person, or radiopharmaceuticals contained within the body of a person as the result of a medical treatment
  •  Safety matches or a cigarette lighter that does not contain unabsorbed liquid fuel, other than liquefied gas. 
  •  Lighter fuel and lighter refills.
  •  “Strike anywhere” matches. 
  •  Personal mobility devices such as air wheel, solo wheel, hoverboard, mini-Segway, and balance wheel. Exception: Powered mobility aids such as wheelchairs are allowed. 

Source: https://www.airmauritius.com/dangerousbaggage.htm

  • Ammunition with explosive or incendiary projectiles as well as flares and fireworks.
  •  Disabling devices such as mace and pepper spray containing an irritant or incapacitation substance.
  •  Security type "attaché cases", cash boxes, cash bags incorporating dangerous goods such as lithium batteries and/or pyrotechnic material.
  •  Radioisotopic cardiac pacemakers or other devices, including those powered by lithium batteries, implanted into a person, or radiopharmaceuticals contained within the body of a person as the result of a medical treatment
  •  Safety matches or a cigarette lighter that does not contain unabsorbed liquid fuel, other than liquefied gas. 
  •  Lighter fuel and lighter refills.
  •  “Strike anywhere” matches. 
  •  Personal mobility devices such as air wheel, solo wheel, hoverboard, mini-Segway, and balance wheel. Exception: Powered mobility aids such as wheelchairs are allowed. 

Source: https://www.airmauritius.com/dangerousbaggage.htm

  • We will take all necessary measures to avoid delay in carrying you and your baggage. In the exercise of these measures and in order to prevent a flight cancellation, in exceptional circumstances, we may arrange for a flight to be operated on our behalf by an alternative carrier and/or aircraft or by both. 
  • If we cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or Stopover destination or cause you to miss a connecting flight on which you hold a confirmed reservation, we shall, at your option, either:
                      1 Carry you at the earliest opportunity on another of our scheduled services on which a seat is available without additional charge and, where necessary, extend the validity period of your Ticket: or 
                       2 Within a reasonable period of time re-route you to the destination shown on your Ticket either using our services or those of another carrier or by other mutually agreed means and class of transportation without additional charge. If the fare and charges for the revised routing are lower than what you have paid, we will be entitled to a refund; or 
                       3 Make a refund in accordance with the provisions of Article10. 
 
The above 3 remedies are the only remedies available to you. We will have no further liability to you except as may be provided for by the applicable convention. 
  • If we are unable to provide seats on a flight for which passengers have both a valid ticket and a confirmed reservation, we shall provide compensation to those Passengers denied boarding in accordance with applicable laws and according to our policy. 

Source:https://www.airmauritius.com/schedulesCC.htm

  • We will take all necessary measures to avoid delay in carrying you and your baggage. In the exercise of these measures and in order to prevent a flight cancellation, in exceptional circumstances, we may arrange for a flight to be operated on our behalf by an alternative carrier and/or aircraft or by both. 
  • If we cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or Stopover destination or cause you to miss a connecting flight on which you hold a confirmed reservation, we shall, at your option, either:
                      1 Carry you at the earliest opportunity on another of our scheduled services on which a seat is available without additional charge and, where necessary, extend the validity period of your Ticket: or 
                       2 Within a reasonable period of time re-route you to the destination shown on your Ticket either using our services or those of another carrier or by other mutually agreed means and class of transportation without additional charge. If the fare and charges for the revised routing are lower than what you have paid, we will be entitled to a refund; or 
                       3 Make a refund in accordance with the provisions of Article10. 
 
The above 3 remedies are the only remedies available to you. We will have no further liability to you except as may be provided for by the applicable convention. 
  • If we are unable to provide seats on a flight for which passengers have both a valid ticket and a confirmed reservation, we shall provide compensation to those Passengers denied boarding in accordance with applicable laws and according to our policy. 

Source:https://www.airmauritius.com/schedulesCC.htm

Airline Contact Detail

24 X 7 Customer care number
Contact No : +230 207 7575
Address :

PO Box 441, Air Mauritius Centre,
5 President John Kennedy Street,
Port Louis, Mauritius

Faq

If your flight has got delayed, you should contact your respective airline and ask if you are eligible for compensation. All the airports in India and Europe follows DCGA CAR and EU 261/2004 regulations respectively. As per this regulation, you will get 600 Euros or 46,776.40 INR in compensation. With the help of refundme.in compensation tracker, you can easily check your flight eligibility.

In case, your flight hasbeen cancelled, the airline is liable to provide you an alernate flight or a full refund of your ticket. Additionally, under DCGA CAR and EU 261/2004 regulations, you are entitled to get compensation up to 600 Euros or 46,776.40 INR.

  • What to do if I have been denied to board my flight ?
  • What should I do in case of baggage lost?
  • Is there any limitation period for compensation?
  • Bad Weather at . My flight is delayed. Will I get the compensation?
To get the compensation for delayed flight, you should share your flight details with refundme.in and our team will analyze your flight details and send you all the information about your compensation.
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In case, your flight has got cancelled, your airline will either schedule an alternative flight or give you the full refund of your ticket. If they couldnt fulfill both the conditions, you must share your flight details with refundme.in and our team will help you get the compensation.