Hainan Airlines (HU)

Phone :- 1-888-688-8876

Know more about your Airline

Each piece of the carry-on baggage may not exceed 5 kg in weight, and the volume cannot exceed 20 x 40 x 55 cm;

All passengers with First and Business Class tickets may carry two bags each; all passengers with Economy Class tickets may carry only one bag. Passengers who are Fortune Wings Gold/Silver Card Members, company VIPs, and CIPs may carry as many pieces of hand baggage as corresponding to the standards of their purchased tickets.

Hand baggage should be capable of being stowed under the seat in the row in front of the passenger or in a closed baggage compartment.

Source: https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?COUNTRY_SITE=US&SITE=CBHZCBHZ&LANGUAGE=US&PAGE=CABA

Each piece of the carry-on baggage may not exceed 5 kg in weight, and the volume cannot exceed 20 x 40 x 55 cm;

All passengers with First and Business Class tickets may carry two bags each; all passengers with Economy Class tickets may carry only one bag. Passengers who are Fortune Wings Gold/Silver Card Members, company VIPs, and CIPs may carry as many pieces of hand baggage as corresponding to the standards of their purchased tickets.

Hand baggage should be capable of being stowed under the seat in the row in front of the passenger or in a closed baggage compartment.

Source: https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?COUNTRY_SITE=US&SITE=CBHZCBHZ&LANGUAGE=US&PAGE=CABA

The following articles can neither be checked as baggage nor placed into baggage (either checked or carry-on baggage). Those articles may also not be taken into the cabin:

  1. Dangerous articles: Includes inflammable and explosive materials; oxidants; poisonous and infectious materials; radioactive materials; corrosive materials; magnetized materials; anesthetics, especially provocative materials or materials of a similar nature; materials with the potential liability to damage and contaminate aircraft, etc.
  2. Guns, ammunition, BB guns; lighters in the shape of guns and other types of assault weapons and appliances, excluding sporting equipment.
  3. Army and police equipment.
  4. Restricted knives: daggers, bayonets, triangular knives (including those used in mechanics), flick knives and other cutting tools with single, double or triple blades, with the exception of those belonging to the minority ethnic groups.
  5. One shall not take into the passenger cabin living animals or fruits with awful odor or those that are likely to be disgusting to other passengers, such as durian, coconut, jackfruit, etc.
  6. Articles prohibited for transportation according to regulations of the country.
  7. Lighters and matches.
  8. Security briefcase, cash cases, cash bags and other safety devices holding lithium batteries, pyrotechnic devices, and other hazardous articles.
  9. MACE tear gas, pepper spray, and other devices that irritate or cause injury.
  10. Liquid oxygen device.
  11. Gun-shaped electronic powder fire extinguishers.
  12. Medical gaseous oxygen or air cylinders (use of such things by any sick passenger aboard a plane is subject to a 72-hour application to the Company).
  13. Fuel batteries.
  14. Rescue backpack.
  15. Other articles we think unsuitable for transportation for the following reasons: hazard and danger of the articles, or weight, size, shape or nature, or considerations including but not limited to fragile or corrosive articles due to a model of the plane.

Source: https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?COUNTRY_SITE=US&SITE=CBHZCBHZ&LANGUAGE=US&PAGE=BARE

The following articles can neither be checked as baggage nor placed into baggage (either checked or carry-on baggage). Those articles may also not be taken into the cabin:

  1. Dangerous articles: Includes inflammable and explosive materials; oxidants; poisonous and infectious materials; radioactive materials; corrosive materials; magnetized materials; anesthetics, especially provocative materials or materials of a similar nature; materials with the potential liability to damage and contaminate aircraft, etc.
  2. Guns, ammunition, BB guns; lighters in the shape of guns and other types of assault weapons and appliances, excluding sporting equipment.
  3. Army and police equipment.
  4. Restricted knives: daggers, bayonets, triangular knives (including those used in mechanics), flick knives and other cutting tools with single, double or triple blades, with the exception of those belonging to the minority ethnic groups.
  5. One shall not take into the passenger cabin living animals or fruits with awful odor or those that are likely to be disgusting to other passengers, such as durian, coconut, jackfruit, etc.
  6. Articles prohibited for transportation according to regulations of the country.
  7. Lighters and matches.
  8. Security briefcase, cash cases, cash bags and other safety devices holding lithium batteries, pyrotechnic devices, and other hazardous articles.
  9. MACE tear gas, pepper spray, and other devices that irritate or cause injury.
  10. Liquid oxygen device.
  11. Gun-shaped electronic powder fire extinguishers.
  12. Medical gaseous oxygen or air cylinders (use of such things by any sick passenger aboard a plane is subject to a 72-hour application to the Company).
  13. Fuel batteries.
  14. Rescue backpack.
  15. Other articles we think unsuitable for transportation for the following reasons: hazard and danger of the articles, or weight, size, shape or nature, or considerations including but not limited to fragile or corrosive articles due to a model of the plane.

Source: https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?COUNTRY_SITE=US&SITE=CBHZCBHZ&LANGUAGE=US&PAGE=BARE

Airline Contact Detail

24 X 7 Customer care number
Contact No : 1-888-688-8813- 3
Address :

Hainan Airlines Co. Ltd. HNA PLAZA,
No.7 Guoxing Road , Haikou City,
Hainan Province, 570206, P.R. China

Faq

If your flight has got delayed, you should contact your respective airline and ask if you are eligible for compensation. All the airports in India and Europe follows DCGA CAR and EU 261/2004 regulations respectively. As per this regulation, you will get 600 Euros or 46,776.40 INR in compensation. With the help of refundme.in compensation tracker, you can easily check your flight eligibility.

In case, your flight hasbeen cancelled, the airline is liable to provide you an alernate flight or a full refund of your ticket. Additionally, under DCGA CAR and EU 261/2004 regulations, you are entitled to get compensation up to 600 Euros or 46,776.40 INR.

  • What to do if I have been denied to board my flight ?
  • What should I do in case of baggage lost?
  • Is there any limitation period for compensation?
  • Bad Weather at . My flight is delayed. Will I get the compensation?
To get the compensation for delayed flight, you should share your flight details with refundme.in and our team will analyze your flight details and send you all the information about your compensation.
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In case, your flight has got cancelled, your airline will either schedule an alternative flight or give you the full refund of your ticket. If they couldnt fulfill both the conditions, you must share your flight details with refundme.in and our team will help you get the compensation.